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Troubleshooting
Troubleshooting
It doesn't work? Check the most frequent issues and resolutions
J
22 articles in this collection
Written by
Christophe Dujarric,
Julien Beaulieu,
and
Jérôme Vieilledent
Are You Authorized to Profile this Page? Probe Not Found or Invalid signature.
Frequent solutions and debugging walkthrough
Written by
Christophe Dujarric
Updated over a week ago
Getting the Blackfire logs
Probe not found, profiling failed... Here's how to get logs so we can help you!
Written by
Christophe Dujarric
Updated over a week ago
Hack Edition users cannot profile non-local HTTP applications
The Blackfire API answered with a 402 HTTP error (Hack Edition users cannot profile non-local HTTP applications.)
Written by
Christophe Dujarric
Updated over a week ago
Bypassing Reverse Proxy, Cache, and Content Delivery Networks (CDN)
Getting the "x-blackfire-response header does not exist. (200 - OK)" error? Solutions here.
Written by
Christophe Dujarric
Updated over a week ago
Rate limiting
Error: Your account is temporarily suspended because of high API rate.
J
Written by
Julien Beaulieu
Updated over a week ago
Security-Enhanced Linux (SELinux) and Blackfire
Written by
Christophe Dujarric
Updated over a week ago
Unable to install the agent
Written by
Christophe Dujarric
Updated over a week ago
Agent's Logs Contain Error "dial tcp: i/o timeout"
Written by
Christophe Dujarric
Updated over a week ago
Unable to install the probe
Written by
Christophe Dujarric
Updated over a week ago
PHP
You cannot profile apps running on deprecated PHP versions
The Blackfire API answered with a 402 HTTP error. Error message when profiling: You cannot profile apps running on deprecated PHP versions.
Written by
Christophe Dujarric
Updated over a week ago
PHP crashes with a segmentation fault
PHP crashes with a segmentation fault (segfault) when Blackfire is installed or while profiling an application
Written by
Christophe Dujarric
Updated over a week ago
Conflicts with pcntl_exec() calls
Some tools execute new processes using pcntl_exec() causing "Profile data is truncated" or PHP segmentation faults
Written by
Christophe Dujarric
Updated over a week ago
Known incompatibilities with the Blackfire PHP probe
Written by
Jérôme Vieilledent
Updated over a week ago
Issues with macOS Catalina
macOS 10.15 Catalina adds some security enforcement features, including strict signature checks for binaries.
Written by
Jérôme Vieilledent
Updated over a week ago
Python
Known incompatibilities with the Python probe
Written by
Jérôme Vieilledent
Updated over a week ago
ModuleNotFoundError: No module named "blackfire"
Written by
Jérôme Vieilledent
Updated over a week ago
Upgrading to a new Edition
Adding a collaborator on Premium/Enterprise Editions
How can I add team members/collaborators to that they can also profile and test?
Written by
Christophe Dujarric
Updated over a week ago
Upgrading to Premium
What should you do when upgrading to Premium, in order to benefit from all the features?
Written by
Christophe Dujarric
Updated over a week ago
Upgrading to Enterprise
What should you do when upgrading to Enterprise, in order to benefit from all the features?
Written by
Christophe Dujarric
Updated over a week ago
Blackfire on Platform.sh
Blackfire on Platform.sh: Are You Authorized to Profile this Page? Probe Not Found or Invalid signature.
Troubleshooting for Blackfire users on Platform.sh
Written by
Christophe Dujarric
Updated over a week ago
Blackfire on Docker
Blackfire on Docker: SIGSEGV / Connection reset by peer
Getting SIGSEGV and/or "Connection reset by peer" errors when using Blackfire on Docker? Read further to troubleshoot this issue
Written by
Jérôme Vieilledent
Updated over a week ago
Regular output mixed up with the profile data using --json option with Docker Compose
Written by
Jérôme Vieilledent
Updated over a week ago