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Troubleshooting

Troubleshooting

It doesn't work? Check the most frequent issues and resolutions

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16 articles in this collection
Written by Christophe Dujarric

You cannot profile apps running on deprecated PHP versions

The Blackfire API answered with a 402 HTTP error. Error message when profiling: You cannot profile apps running on deprecated PHP versions.
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Written by Christophe Dujarric
Updated over a week ago

Security-Enhanced Linux (SELinux) and Blackfire

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Written by Christophe Dujarric
Updated over a week ago

Blackfire on Platform.sh: Are You Authorized to Profile this Page? Probe Not Found or Invalid signature.

Troubleshooting for Blackfire users on Platform.sh
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Written by Christophe Dujarric
Updated over a week ago

Hack Edition users cannot profile non-local HTTP applications

The Blackfire API answered with a 402 HTTP error (Hack Edition users cannot profile non-local HTTP applications.)
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Written by Christophe Dujarric
Updated over a week ago

PHP crashes with a segmentation fault

PHP crashes with a segmentation fault (segfault) when Blackfire is installed or while profiling an application
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Written by Christophe Dujarric
Updated over a week ago

Are You Authorized to Profile this Page? Probe Not Found or Invalid signature.

Frequent solutions and debugging walkthrough
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Written by Christophe Dujarric
Updated over a week ago

Bypassing Reverse Proxy, Cache, and Content Delivery Networks (CDN)

Getting the "x-blackfire-response header does not exist. (200 - OK)" error? Solutions here.
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Written by Christophe Dujarric
Updated over a week ago

Bypassing Fastly's cache

Common troubleshooting for "Are You Authorized to Profile this Page? Probe Not Found or Invalid signature" error when using Fastly
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Written by Christophe Dujarric
Updated over a week ago

Unable to install the agent

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Written by Christophe Dujarric
Updated over a week ago

Unable to install the probe

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Written by Christophe Dujarric
Updated over a week ago

Agent's Logs Contain Error dial tcp: i/o timeout

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Written by Christophe Dujarric
Updated over a week ago

Getting the Blackfire logs

Probe not found, profiling failed... Here's how to get logs so we can help you!
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Written by Christophe Dujarric
Updated over a week ago

Conflicts with pcntl_exec() calls

Some tools execute new processes using pcntl_exec() causing "Profile data is truncated" or PHP segmentation faults
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Written by Christophe Dujarric
Updated over a week ago
Upgrading to a new Edition

Adding a collaborator on Premium/Enterprise Editions

How can I add team members/collaborators to that they can also profile and test?
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Written by Christophe Dujarric
Updated over a week ago

Upgrading to Premium

What should you do when upgrading to Premium, in order to benefit from all the features?
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Written by Christophe Dujarric
Updated over a week ago

Upgrading to Enterprise

What should you do when upgrading to Enterprise, in order to benefit from all the features?
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Written by Christophe Dujarric
Updated over a week ago